One of the best vacation experiences I have ever had! Sunrise Villa is beautiful with unmatched views and the Concierge service and attention we received in the months leading up to our check-in was amazing. Even housekeeping service was great. I would definitely use St Martin Blue again and would be recommending to friends!
Arima, TT, 1 month ago
Anonymous4 out of 5 stars
Verified Customer
St Martin Blue provided great communication and recommendations before we arrive on this island. The concierge was very nice, knowledgeable, and responsive to our requests. And the transportation to and from the airport was appreciated. Acknowlegment of some of the negative aspects of the villa would have been appreciated like ants, termite damage, and a hazardous (when wet) pool deck.
Olney, US, 2 months ago
Anonymous2 out of 5 stars
Verified Customer · La Siesta
We stayed in the La Siesta villa in Terres Basses, Saint Martin (French side). The villa and views were beautiful and it was nicely located close to Rouge Baie (walking distance), Marigot, and the Dutch side. We felt safe with a gated entrance to the community (closed at night) and the gated villa driveway/property. The size of the pool was perfect, lots of comfortable outdoor furniture, and working grill. The negatives included a powder room door eaten by termites that barely opened and closed (and luckily stayed on the frame), an overrun of ants in the kitchen and our bedroom, we were told "it's summer", however we personally treated them with vinegar and Terro liquid bait to eliminate some of them. And along with ants comes lots of ant bites and ants in our BED, bags, food, bathroom items, etc. We lost hot water for a couple days upstairs but the concierge had it fixed after notifying them of the issue. Finally the pool deck is hazardous when wet, which is impossible to avoid since we used the pool regularly. The tile was extremely slippery and not safe to walk or stand on when wet. Most of our guests slipped multiple times, and I personally fell hard and twisted and hurt my knee very badly, to the point of barely being able to walk and limiting my activity the majority of my vacation. My injury is going to require a trip to the Orthopedist and likely an MRI. Do not go barefoot when pool deck is wet, which is counter-intuitive since you don't wear shoes in pools — a warning from the rental company would have been nice. Note: the same tile is in the bedrooms/bathrooms resulting in the same slippery-when-wet surfaces, especially when barefoot (like taking a shower). The lack of shower doors made it extra treacherous, as we ended up with water all over our entire bathroom floor. Requiring us to put towels down on the floor and IN the shower, while showering, so we didn't slip and fall.
Olney, US, 2 months ago
Todd5 out of 5 stars
Verified Customer · Casa Aquila
Our family had an amazing experience in a gorgeous villa. The team exceeded our expectations in every way. The Chef service, the daily housekeeping, the general communication and island knowledge and the property most.
Matthews, US, 2 months ago
Todd5 out of 5 stars
Verified Customer
Our family had an amazing experience in a gorgeous villa. The team exceeded our expectations in every way. The Chef service, the daily housekeeping, the general communication and island knowledge and the property most.
Matthews, US, 2 months ago
Betty5 out of 5 stars
Verified Customer
A wonderful family vacation! The home was beautiful. Had everything we needed for our family of 12. Appreciated the housekeeping everyday.
St. Louis, US, 2 months ago
Jason5 out of 5 stars
Verified Customer
Incredible house and exceptional services St. Martin Blue and the entire staff. I would highly recommend using them. They made the entire trip so easy.
Pittsburgh, US, 2 months ago
Jason5 out of 5 stars
Verified Customer · Happy Bay
One of the best vacation houses I’ve ever rented. All the bedrooms were spacious and clean. The view was absolutely amazing. The 5 minute walk to Friars Bay Beach was convenient. We toured the entire island and Friars Bay Beach was one of the best.
Pittsburgh, US, 2 months ago
Brooke5 out of 5 stars
Verified Customer · St Martin Boat Charter - Boston Whaler 320
Andrew and his mate were outstanding. The boat was a gem. Snorkeling and rafting were fun. Andrew took us to three locales which were stunning. One glitch — we ordered a charcuterie board which was not delivered. On the plus side Andrew comped soft drinks and Heineken. Andrew made it right . Highly recommended.
Marigot, MF, 2 months ago
Karen5 out of 5 stars
Verified Customer
We loved staying in Mille Fleurs again! Everyone that we encountered was great! Jahelle, the concierge was helpful every time we needed help whether it was something with the house, a reservation or a taxi! We also love the convenience of having the car delivered to our house. We will be back!
Antigua and Barbuda, 2 months ago
Amanda5 out of 5 stars
Verified Customer
Beautiful house, great location, amazing staff - everything was great!
2 months ago
Marie5 out of 5 stars
Verified Customer
Absolutely a beautiful villa with plenty of room for our large family. We loved every bit of it. Leo was welcoming and very informative. The kitchen was enormous and we did have some rather large family meals there
Pineville, US, 2 months ago
Marie5 out of 5 stars
Verified Customer · Mes Amis
Mes Ami’s was magnificent and plenty of rooms for our family of 18. The kitchen was enormous and well equipped Leo was informative and welcoming. The cleaners always had plenty of pool towels ready for us It was a wonderful experience
Pineville, US, 2 months ago
Lori4 out of 5 stars
Verified Customer · Amber
The villa itself is beautiful and spacious. It's large enough for a group to enjoy without feeling crowded, and the loungers were some of the most comfortable we've ever had at a vacation rental. We spent a lot of time outside because the pool and patio area were just so enjoyable.
The only reason I'm not giving the villa five stars is because the bedroom layout isn't represented accurately in the listing. One of the king bedrooms is actually a detached lower-level suite that requires you to leave the house and walk down a hill to access it, and the main level bedroom with twin beds cannot be converted into a king as advertised. Had the listing been accurate, we could have planned accordingly. The home also has a disconnected exhaust system in the kitchen, which causes the smoke detector to go off when using the gas stove.
Overall, the home itself is wonderful. Our frustrations had much more to do with the management company and the overall guest experience than with the villa itself.
Statesville, US, 2 months ago
Lori3 out of 5 stars
Verified Customer
We recently stayed at Villa Amber through St. Martin Blue. While the villa itself was beautiful, the overall experience fell well short of what we expected from a luxury villa company.
The first issues began long before our arrival. During the months leading up to our trip, customer support from St. Martin Blue was consistently difficult to reach. Several emails and phone calls went unanswered. We eventually began working directly with the concierge, who was responsive, but most requests still had to be relayed back to St. Martin Blue, often resulting in delays of several days to a week. Even the website chatbot simply acknowledged my messages and stated they would be forwarded, yet no one ever followed up. The lack of communication before our vacation left us apprehensive before we even arrived.
Unfortunately, the problems continued upon arrival. Our private airport transfer was not waiting for us as scheduled. After contacting the concierge, the driver arrived about 15 minutes later. Once we reached the villa, we discovered that the wrong rental vehicle had been delivered. We had reserved a seven-passenger minivan but instead received a five-passenger SUV. Fortunately, the concierge quickly resolved this issue.
Our biggest disappointment was that the villa listing was inaccurate. Villa Amber is advertised as having three main-floor bedrooms, including two with king beds and a third with twin beds that can be converted into a king. It also states that the lower-level bedroom has a queen bed. This is simply not accurate. The twin beds cannot be converted into a king because they are on separate frames and cannot be joined—a fact confirmed by the concierge upon our arrival. Additionally, the second king bedroom is actually a detached lower-level suite. Reaching it requires leaving the main house, walking down a hill, and entering through a separate exterior entrance. While this arrangement may work well for some groups, it is materially different from what the listing suggests and should be clearly disclosed so guests can make informed decisions. Traveling with men who are 6 foot 5 expecting a King size bed, and one of which had mobility issues making the lower level bedroom unaccommodating, made this quite inconvenient.
Within our first hour at the villa, we found a large dead bird floating in the overflow section of the infinity pool. The concierge promptly arranged for someone to remove it, but it certainly wasn't the welcome we expected.
We also encountered several service inconsistencies. 100% Villas, the local management company contracted by St. Martin Blue, provided us with a list of available guest services that included electrical power adapters. When we requested them, we were told they actually do not provide adapters and that we should purchase our own. It would have been helpful if the information provided to guests was accurate.
We were also surprised to learn that guests are responsible for transporting their own trash to the neighborhood garbage collection station. For a luxury villa rental, this seemed like an unusual expectation, especially considering some guests may not rent a vehicle.
The pool is serviced only once per week, which proved insufficient. Because of the constant wind, insects, and debris, the pool accumulated noticeable debris daily. There wasn't even a skimmer available, so we improvised one ourselves and cleaned the pool each day in order to enjoy using it.
Housekeeping staff were friendly and courteous, but communication surrounding housekeeping was lacking. One day we were away from the villa from morning until evening. Since our bedrooms are accessed directly from outside, we locked them before leaving. When we returned that evening, the bedrooms had not been serviced. The concierge explained that housekeeping did not enter because the rooms were locked. However, no one had informed us that the doors needed to remain unlocked, and the concierge also confirmed that housekeeping has keys to those rooms. Housekeeping did return to service the rooms after we contacted the concierge.
Communication regarding Bastille Day was similarly confusing. On Monday evening we were informed that housekeeping would not be available Tuesday because of the holiday. That was perfectly understandable, although it would have been helpful to know in advance (not the night before). Ironically, housekeeping arrived on Bastille Day anyway because, according to the housekeeper, no one had told her she wasn't supposed to work.
The kitchen presented another issue. Every time we cooked, the smoke alarm activated because the exhaust hood above the gas range was disconnected and nonfunctional. When I contacted the concierge, I was initially told the home did not have a kitchen exhaust system. After explaining that it did—but that it had clearly been disconnected—I was then told they were "waiting on a part." Based on its condition, it appeared the exhaust had been disconnected for quite some time. An honest explanation would have been much more appreciated than conflicting information.
Individually, many of these issues might seem minor. Collectively, however, they created an experience that fell far short of the premium service and attention to detail we expected from a luxury villa management company. While the concierge team did their best to address problems as they arose, many of the issues could have been prevented through better communication, more accurate property descriptions, and stronger operational oversight.
The villa itself is beautiful, but based on our overall experience, we would not book through St. Martin Blue again.
Villa Mumbai Cupecoy St Maarten. The Shore Pointe property located in Cupecoy on St. Martin is known as lavish and beautiful. The Villa Mumbaiepitomizes this reputation as it features truly elegant design, world class decor, and a long list of amenities that will please even the most discerning travelers. Set directly on the beach of Cupecoy, it is a remarkable find for those seeking the very best that the Caribbean has to offer.
The three bedroom villa features a remarkable swimming pool area that offers a teardrop shaped pool with a built in table for afternoon cocktails. Surrounded by elegant and contemporary sun loungers, the real hot spot of the pool area is the impressively designed hammock. Equal parts bed and hammock, you may find yourself planning to spend at least one night under the stars.
The terrace of the two-story property leads visitors beneath the covered verandah and into the open floor plan of the great room. Here, visitors can enjoy time on the large banquet sofa, use the office space with computer, sit in the formal dining area at meal time, or head to the full gourmet kitchen to prepare a snack or gourmet dish. There is also an al fresco dining area on the terrace.
The elegant sweep of stairs takes the visitors to the second floor where they find the three bedrooms. One is a master bath with a king sized bed and the other two feature twin beds that can be put together to create a king sized sleeping space. All bedrooms have luxury en suite bathrooms, full entertainment systems, and good views. Each bedroom has interior access, but a second veranda is accessible on the second floor.
When heading to St. Martin for a holiday, whether with friends or your family, the Villa Mumbai easily provides you with all you need. Steps from the beaches and best shops, but a complete destination on its own, you will enjoy every minute you spend here.
Special note: The beach conditions at Cupecoy beach are highly variable. The beach can be sandy with relative calm waters or rocky with waves. Please note that we can not guarantee nor provide predictions on beach conditions. Renters are to be aware of the ever-changing conditions of Cupecoy Beach.
Villa Mumbai was everything advertised and more! An absolute beautiful villa with breathtaking views! Rama was also amazing, she kept everything spotless and was fun to visit with! We will be staying again!
Source: ReviewsIO
Russell
May, 2026
We had a wonderful time at this beautiful villa. It is located in a great spot and very secure. Wonderfully decorated and appointed. Has everything you need so dont over pack. Housekepping will come everyday but really not needed so we gracioulsy sent her home a few times. Wondeful lady. I would not hesitate to rent this or any villa in the future from St Martin Blue. Thanks for everything
Source: ReviewsIO
Joseph
May, 2026
awesome beautiful complex! Highly recommend. Great location. Will definitely be back.
Source: ReviewsIO
Troy
May, 2026
Very nice accommodations with fantastic views from every bedroom in the villa. Felt very safe due to the 24 hr monitoring of the property. The only downside is the lack of beach outside the villa due to Hurricane Irma. Very enjoyable vacation.
Source: ReviewsIO
Jerry
Feb, 2026
Our stay in Mumbai was outstanding. Our Concierge "Cheyenne" was very helpful with dinner reservations and other activities. She greeted us at the Villa and was very responsive to our needs throughout the whole trip.
Our cleaning lady did an outstanding job, an extremely hard worker that took pride in her job.
Our sales representative "Lisa" was very professional as well as very knowledgeable regarding St.Marten.
We would highly recommend St Martin Blue!
Source: ReviewsIO
Jerry
Feb, 2026
Beautiful, loved the location
Concierge and cleaning services were great.
We would definitely return
Source: ReviewsIO
Monique
Jan, 2024
Beautiful villa overlooking the water. It was located in a quiet community, but close to so many wonderful spots. The Porto Cupcoey was very convienint across the street with a small, well stocked grocery store and several wonderful restaurants. A couple of minor thing with the villa which could be addressed (terrible pillows and dull knives) but otherwise we were thrilled with our stay
Everything was perfect from our inquiry through our stay
Patrick
Nov, 2023
Mumbai is a well located, beautifully appointed villa with many amenities. Superb back up staff who addressed our initial issues with professionalism and speed
Dawn S
Apr, 2023
One word - Perfection! We felt like we were taken care of from the moment we got off the airplane. Shuttle service was there as expected, car rental was waiting for us at villa, our villa was stocked and Axel greeted us with a very warm welcome! The service didn't end there - Axel made sure we knew he was there for whatever questions we had and provided us with wonderful suggestions.
James K.
Feb, 2023
Good points Beautiful view and a tremendous location. Gated community with 24/7 guard. Ample parking with easy access to the front door. Villa looks exactly like the pictures on the website. Rayma the housekeeper was exceptional and kept the villa in tip-top shape for our 3 week's stay. The pickup and drop-off service to and from the airport was included in the price. The rental car was delivered to & picked up from the villa. Provisions that we ordered were delivered & stocked prior to our arrival without a problem Bad points Mosquitoes in the house were a major problem. Even though we kept the doors & windows closed the entire trip my wife had at least 40 plus mosquito bites. The problem improved once they came out and fixed the mosquito traps. There is an open-air area in the foyer, between the two doors, that when it rains the soil below the plants is very wet and a breeding ground for mosquitoes. I even bought 2 cans of flying bug spray and sprayed the ground below the plants. I would also keep the door closed to the garage at all times. There are open portholes between the open foyer and the garage where the mosquitoes have easy access. While the furniture was very stylish it was NOT comfortable. The coffee maker & blender were broken but were replaced the next day. The phone did not work in the villa so you can make no local calls. If you want to make local calls you will need to download WhatsApp & that's problematic. We ended up having to get the ATT international plan ($10 a day) so we could make restaurant reservations. Direct beach access is no longer available for the beach directly in front of the villa is no longer there.
Pamela
Aug, 2022
We had an idyllic vacation in the beautiful Mumbai Villa. Not only is the Villa beautiful but the ocean views are amazing. Our housekeeper made sure we were very comfortable and everything was spotless. All our needs were taken care of and this became our home away from home. Hoping to stay at Mumbai next year.
Nicholas
Jul, 2022
Beautiful view. Awesome security. GREAT LOCATION!
Absolutely amazing service.
Tracee
Jul, 2022
This property is a dream!! The location is unbeatable. This vila is conveniently located to beach, restaurants and grocery store. The property is so nicely kept and met all of our needs. Rayma took such great care of the villa while we were there. Love her.
This was the most relaxing vacation we have ever had. From the moment we stepped off the plane to being dropped off at the airport to leave everything was top notch. The property manager was fantastic. The property was amazing. The island was absolutely perfect from the people to the food to the view we could not have ask for more. Will definitely use you again.
Joyce
Apr, 2022
Loved our Mumbai villa! Beautiful view! Giovanni, our guest relations specialist , was fabulous. Rayma , our housekeeper, was very nice and did a great job cleaning up after us. A special lady!!
Michele
Feb, 2022
The facilities are amazing! Rayma the house keeper is wonderful. She took very good care of us all!
Ziad
Jan, 2022
One of the best tourist companies. Very professional from booking to reception at the airport. Excellent Concierge Services. Very helpful, very nice, they do everything to make sure you are enjoying your trip. The rental car was at the villa and the company agent came to the house to finish the paper work. For Covid testing we were offered a nurse to come to the villa to do the swabs. Our house keeping lady was so nice and efficient. The villa was gorgeous clean. Unbelievable view I will definitely keep coming back to book my next trip with Isle Blue Hidden gem
Mumbai villa is elegantly decorated has gorgeous view on the ocean nice beach, I love the privacy and the private pool. It is equipped with everything you can imagine you may need and all high quality and abundant. Luxurious furniture beds bathrooms, we really had great time relaxing and enjoying the place
Kim
Aug, 2021
The view was amazing the Villa fabulous and Rayma our housekeeper fantastic! Best vacation I have ever had and I have traveled to many Caribbean Islands! We will be back for sure!! Thank you !!
Patrick
Jul, 2021
Absolutely beautiful house and views. Staff awesome.
We did miss the the lack of the outdoor hammock that is pictured with the house; and only one outdoor stereo speaker worked.
Steven C.
Oct, 2020
The villa was great and we had an enjoyable vacation. Location and layout were made it feel much larger as we had plenty of individual space.
The daily housekeeping service was nearly invisible as we were able to enjoy the vacation and not be in the way of the daily needs of the villa.
St Martin Blue was extremely helpful in ensuring a pleasant stay. With everything pre-arranged we were able to sit back and relax. It was a low key vacation as we have visited the island many times .
We left the villa only once for dinner and the service at the restaurant in Porto Cupecoy was ok at best. Many restaurants remain closed on the island due to the pandemic.
Tim S.
Feb, 2020
The Mumbai Villa was very nice. The location is perfect, with a beach just a a few blocks away. The pool overlooks the ocean and you can spend hours just watching the boats go by. There are markets and restaurants within easy walking distance. The villa was so clean and fresh, it would be impossible to say anything bad about it. We are already planning our next visit.
We were very very pleased with the service we received from St. Martin Blue. Every person that we came in contact with were great. The people living and working on the island were very nice and helpful. We were especially please with the housekeeper Rayma. She is a real gem.
I really cant thing of anything that went wrong. Everything went according to plan.
Robin B.
Apr, 2019
Villa was easy to get to, beautiful and exactly as described!
Housekeeping was exceptional! She went above an beyond basic housekeeping everyday we were there. She was very nice and keep everything spotless!
Jill H.
Jun, 2017
Beautiful home, tastefully decorated. Large spacious bedrooms and baths. Well stocked supplies in kitchen. Outdoor seating for meals as well as a grill. Beautiful pool and a lot of lounge chairs. Close to beach entrance. Was very pleased with the whole experience.
Source: HomeAway/VRBO
John D.
Feb, 2017
Villa is nice, great location and view right on the water, sunset the best!
Source: HomeAway/VRBO
Robert C.
Jan, 2017
I am just back from a week at villa Mumbai and it was fantastic. We usually always stay at the cliff but we decided to stay at Mumbai as we had friends stay here recently who said they wouldnt stay anywhere else so of course we had to check it out. Well they were right- it was the best trip I have had on the island so far. The villa itself is gorgeous – so modern and the views are only wow. The beach right in front isnt the best – I heard it can depend on the weather so there was hardly any sand while we were there but we walked to the main cupecoy beach and swam there most days. The Blue Mall shopping center was also walking distance from the villa which was awsome as me an my girls love a bit of shopping. We will be booking Mumbai next year again.
Source: HomeAway/VRBO
John D
Jul, 2014
Many light bulbs were burnt out. Loved the decor, amenities and location.
Mandy F
Jun, 2014
We loved our stay at Villa Mumbai. Rayma was incredible and kept the villa immaculate. We loved the location as well
Dawn H
Aug, 2012
Beautiful,clean,relaxing just like the online pictures.
Teresa J
Jul, 2012
Mumbai was the perfect location! We toured most of the island by car and believe this is the nicest part of the island! Porto Cupecoy nearby makes grocery shopping convenient. Plus the outside deck and pool make the villa very comfortable and relaxing. You can walk striaght down to the beach or just relax in the pool, with a great view of beach activity. There are a few restaurants nearby at Porto Cupecoy but most of our dinners were in the Simpson Bay area which is only a 5-10 minute drive. The only complaints with the villa itself is the sliding doors- they are a little tricky and sometimes lock up if you turn too much, and the beds-they are a little too firm for my preference.
Eloise O
Apr, 2012
Spectacular location, beautiful ocean views, great to hear the ocean. Very comfortable villa, wonderfully decorated, well kept.
Caroline L
Oct, 2011
Very clean, spacious and comfortable. The view is spectacular. Pillows could be more comfortable. Well equipped kitchen. Access to the laundry room makes luggage less big and is very convenient.
St Martin Blue Services Comments: The service was perfect with quick response to our mails and we could feel that you were doing your best to accommodate our needs
Jeff C
Oct, 2011
Spectacular, this was the best villa we've stayed in by far, an A+++. The only suggestion I'd make would be to have more bowls in the kitchen and cable in the bedrooms. Other than that it was perfect. The speakers on the outside in the pool area really set things off. Listening to some good lounge music at night while drinking wine in the pool was amazing
St Martin Blue Services Comments: Service was A+++ also, from the airport pickup to the maid service to the car rental drop off. All was wonderful
St Martin Blue Improve: Not really sure, everything was so good.
Bedroom 1: Main floor bedroom with a king-size bed, A/C, ceiling fan, TV, DVD, safe, walk-in closet, access to pool terrace and en-suite bathroom with shower, vanity and WC. 2 guests maximum.
Bedroom 2: Upper floor bedroom with a king-size bed, A/C, ceiling fan, TV, DVD, safe, walk-in closet and en-suite bathroom with shower, vanity and WC. 2 guests maximum.
Bedroom 3: Upper floor bedroom with a king-size bed, A/C, ceiling fan, TV, DVD, safe, walk-in closet and en-suite bathroom with shower, vanity and WC. 2 guests maximum.
Reservation deposit is 30%. Full balance is due 90 days prior to arrival.
Christmas/New Year Booking Condition: 50% deposit required. Balance due by September 1st.
Cancellation Policy: For cancellations greater than 61 days prior to arrival, 30% of gross rental rate is forfeited. For cancellation between 60 to 31 days of arrival, 55% of gross rental is forfeited. Cancellation less than 30 days, 100% of gross rental is forfeited. Please note all Christmas and New Years reservations are non-refundable.
Check In / Check Out: 3PM / 12Noon
Damage Deposit: US$1000
Children Welcome (all ages)
No Pets Allowed
No Smoking
Housekeeping: Daily maid service except Sundays and Public Holidays
Once a vacation home is selected, the pampered adventure begins. Our concierge team will assist with creating a magical and immersive vacation experience. Our services include
While available for advanced requests, the concierge team connects with guests 30 days prior to arrival to coordinate arrivals and to reserve desired services and experiences. Guests with scheduled Christmas/New Year stays will be contacted 90 days prior to arrival.
No. You will not share the villa with another party. The villa is exclusively yours. If a larger villa offers a lower bedroom rate category, the villa will remain exclusively yours but the unrented bedrooms will be locked off.
For example, a 5 bedroom villa that offers a 3 bedroom rate will be the exclusive use of the guest but two bedrooms and their en-suite bathrooms will be locked off. Capacity is capped at 2 guests per bedroom.
Are we protected from fraud?click to open
Yes. St. Martin Blue stands behind you throughout your entire vacation. Unlike other companies, each property we offer has been hand picked to ensure that our standards are met. All property managers are vetted and payments are required to be held in escrow. Our primary obligation is to ensure your satisfaction and to have an exceptionally memorable vacation.
Can you explain the reservation process?click to open
Once a reservation request is received, St. Martin Blue will request a contract from the property manager for your dates of interest. Once the dates are confirmed and contract is received from the property manager, a payment will be required to confirm your reservation.
Once a reservation is confirmed, a concierge will welcome you to the planning stages of your vacation to assist with arrival logistics, rental cars, transfers, and a host of concierge services.
Can we arrange an early check in?click to open
Early check in may be possible but is at the sole discretion of the property manager. Early check in permission may not be granted until 24 hours prior to arrival.
Can we arrange a late check out?click to open
A late check out is rarely granted due to the turnover needs of a villa. A late check out may only be granted 24 hours prior to your departure from the property and only when there is no check in scheduled on the day of your check out. If a late check out is urgently needed please contact us.
Are transfers to the property included? click to open
Select villas may include a one way or roundtrip airport transfer while others may provide an escort or meeting point. Arrival logistics will be handled by your dedicated concierge as well as other concierge needs. The property's transfer policy will be listed under the Policies section.
What to expect upon arrival?click to open
In general, a villa orientation will be provided along with a key turnover. During the orientation, information and instructions for the property will be provided. Emergency contact information will be provided. We are available 7 days a week to assist with any urgent needs.
The arrival procedures due vary from villa to villa, select villas may include welcome provisioning while other properties will provide basic arrival information.
What is the cancellation policy?click to open
Since these vacation homes are one of a kind properties, the cancellation policy is strict. We highly recommend considering trip/travel insurance to protect against any unexpected cancellations or issues that may arise.
For more details, please visit Travel Protection
What happens if the property becomes unavailable after I reserve?click to open
In the unlikely event, the rented property becomes unavailable due to a major issue that may affect a guest's experience or a transfer of ownership, St. Martin Blue will coordinate with the property manager to find an alternate property of equal or superior standard that is subject to the guest's approval. If an alternate property is not acceptable to the guest, the guest will receive a full refund.
Do you accept credit cards (American Express, Mastercard, or Visa)?click to open
Yes, we accept all major credit cards. American Express, Visa, Mastercard and Discover are accepted. Please note that credit card charges may be subject to additional fees. There are no fees with payment by wire transfer or check.
In the near future, we expect to accept a greater variety of payment methods and currencies via Stripe.
Is housekeeping included?click to open
Housekeeping tends to be a standard among vacation homes but the frequency may vary greatly depending on the property manager’s standards. Most properties will offer daily housekeeping (except Sunday and Christmas/New Year holidays) while other villas may only provide a mid-week cleaning. Please refer to the Staff section to learn about the housekeeping frequency of the property.
Are towels and linens provided?click to open
Yes. The property will provide bath and pool towels along with linens. Towels and linens will be refreshed as needed.
Are toiletries and tissues provided?click to open
A property may supply an initial supply of soap, shampoo, toilet paper and paper towels but replenishment of supplies once exhausted may be the responsibility of the guest. Each property varies in their handling of toiletries and paper products.
Is a hair dryer available?click to open
A hair dryer should be available at the property. Upon arrival, please check the bathrooms or closet. Typically, a hair dryer is included in each bathroom.
Is an iron included?click to open
Typically yes, irons tend to be standard equipment for vacation homes. Please ask the property representative upon orientation for the location of the iron.
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"Everything was amazing. From the people I worked with before we left, Rob and Mary Pati. Both of you gave us exceptional service. The people we worked with at the villa, Leo and Medy, were unbelievable. Nothing was too much for them. If something at the the villa was not working, it would be fixed that day. Whatever we needed was provided for us. Thanks you so much for helping to make our vacation such a memorable experience. Nothing was ever too much for them. St Martin Blue is the company to deal with when booking your vacation in St Martin. I have been using them for many years and everything always goes very smoothly."